You have 14 days from receiving the goods to change your mind, no reason needed. This is your statutory right under the UK Consumer Contracts Regulations 2013.
Faulty or damaged on arrival
If a product arrives faulty or damaged, email hello@garden-storage.com within 30 days with photos and your order number. We'll arrange a free replacement or full refund — including return postage.
How to return an item
- Email hello@garden-storage.com with your order number and the reason. We'll send you return instructions.
- Pack the item securely — original packaging is best.
- Send it to the address we provide.
Return postage
- Faulty or damaged goods: we pay return postage.
- Change of mind: you pay return postage. For large items we can arrange courier collection and deduct the cost from your refund — we'll quote this upfront.
Refund timing
We refund your original payment method within 14 days of receiving the returned goods (the statutory maximum). In practice, card refunds settle in 3–5 working days.
Items we can't refund for change of mind
- Custom-made or personalised goods.
- Goods that have been assembled or installed (UK law allows traders to deduct for diminished value — a fully built shed is not resellable as new).
Your statutory rights under the Consumer Rights Act 2015 (satisfactory quality, fit for purpose, as described) always apply.