Shipping policy
Shipping Policy
Issued by CC Marketing Ltd (company no. 14089914), 2 Peel Court, 24 St. Cuthberts Way, Darlington, England, DL1 1GB.
1. Where we deliver
UK mainland only. We do not currently ship to:
- Channel Islands
- Isle of Man
- Scottish Highlands & Islands
- Northern Ireland
- Republic of Ireland or other international destinations
2. Delivery options
| Option | Cost | Delivery time |
|---|---|---|
| Standard mainland UK | Free over £100 (£4.99 under) | 5–7 working days |
| Express (where available) | £6.99 | 2–3 working days |
Working days are Monday–Friday excluding public holidays. Times are estimates, not guarantees.
3. Pallet delivery
Items longer than 1m on the longest side ship on a pallet to your kerbside. The driver will not bring the pallet down a path, up steps, or inside. You'll need help to move it. Make sure:
- Someone over 18 is home to sign for the delivery.
- You have help to move it from the kerb (or a pallet truck).
- There's clear vehicle access — most pallet trucks need a 2.5m-wide route.
4. Tracking
You'll get a dispatch email with a tracking link as soon as the order ships.
5. Late or missing deliveries
Email hello@garden-storage.com with your order number if your delivery is more than 3 working days past the latest estimate. We'll chase the courier.
6. Damage on arrival
Inspect the goods on delivery. If anything is visibly damaged, note it on the courier's paperwork and email us photos within 30 days. We'll arrange a free replacement or refund — see our Returns page.
7. Failed deliveries
If delivery fails because no one was home or access was inadequate, the courier will leave a card and try again or return to depot. After two failed attempts the goods come back to us; you'll be charged the redelivery fee or, if you cancel, refunded minus the original delivery cost.